Refund & Return Policy

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be in the same condition you received it — unused, with all accessories, and in its original packaging.

Email us at support@clovibe.com with your order number and the reason for the return. We will reply with return instructions and a return address. Please do not send items back before contacting us — returns without prior approval cannot be accepted.

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@clovibe.com with photos of the issue. We will replace the item or refund you in full — your choice — at no cost to you.

For hygiene reasons, opened in-ear products may not be eligible for return unless they are defective. Sale items marked "final sale" cannot be returned.

If the return is due to our error (wrong or defective item), we cover the return shipping. For all other returns, the customer is responsible for return shipping costs.